Compassana: the digital bridge between pharmacies and patients

Pharmacies play a pivotal role in basic healthcare. Compassana not only helps them to make their services more easily accessible, but also to expand them digitally. Its integrated online appointment scheduling function gives patients easy access to internal pharmacy services – without having to wait. Booked appointments are displayed directly in the app and in the user’s personal overview.

However, Compassana goes one step further: the platform facilitates secure, privacy-compliant communication between pharmacies and their customers – without the need for additional tools. All enquiries are sent directly to the pharmacy via the e-mail function, while patients can conveniently send messages via the app, thus eliminating the need for complicated e-mail decryption.

The way in which medical records and medication lists are managed centrally is also beneficial for patients. The focus is on ensuring data is protected at all times: Compassana complies with all legal requirements for the secure processing of sensitive medical data.

Symptom check: initial online assessment available around the clock
The integrated symptom check is a further highlight. Users can submit their symptoms anonymously and receive an AI-supported report within seconds, including an indication of how urgent things are. If a pharmacy can provide a consultation, the symptom check will recommend it. This reinforces the role of pharmacies as qualified points of contact within the healthcare system, in keeping with the principle of providing local care with an efficient use of resources.

Compassana and health insurance providers: a strong network
The benefits of the symptom check function in Compassana have also been acknowledged by leading health insurers: Groupe Mutuel, SWICA and Helsana are some of the platform’s key partners and shareholders.  

• Groupe Mutuel provides its policyholders with direct access to Compassana and the symptom check function. This fosters the straightforward and efficient provision of medical care. More information on this cooperation can be found here.
• Helsana also actively endorses the use of the Compassana symptom check function. In some insurance plans, policyholders benefit from discounts on their insurance premium if they use the app – a strong incentive to take a digital approach to managing their own healthcare. You can find all the details here.

Compassana makes cooperation within the healthcare sector smarter, more connected and more secure. Pharmacies are provided with a high-performance tool for interacting with customers electronically, patients benefit from low-threshold access to healthcare services – and partners such as Groupe Mutuel, Helsana and Galenica foster sustainable healthcare.

Tip: download the free Compassana app, explore its wide range of functions and send your pharmacy a secure message today.