Question of the month: What can I do if the registration process has not worked?

Follow these straightforward instructions on how to register for the Compassana app to successfully set up your patient account.

Samira Würsch

28 April 2026

A woman wearing glasses sits in a modern kitchen looking at her phone. Next to her, an illustration of a smartphone screen shows a business app with tasks and contact options against a red background.
The registration process can be easily completed by following steps one through 13.   (Symbolbild: Adobe Stock)

Simply follow steps 1 to 13 to complete the registration process. Detailed instructions are linked below. 

  1. Set up a Compassana account
  2. Select your preferred way to register 
  3. Enter your login details 
  4. Verify your e-mail address 
  5. Select a second authentication factor 
  6. Set up an authentication app 
  7. Add an authentication account 
  8. Add a setup key 
  9. Confirm second factor 
  10. Create a PIN code
  11. Activate biometric data 
  12. Confirm that you accept the terms of use and enter your age 
  13. To your health, get set, go! 

Click here for the full instructions. App Support can be reached here.

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